Help centre

Open My offers, tap Redeem now at the venue and show the screen to staff – they scan the QR code (or type your short code) and you're in. Your voucher stays active until the venue scans it.

Four months from the day you claim or buy them. An expired voucher can't be redeemed – but if you paid and never used it, contact us and we'll refund what you paid, or credit it to your account if you'd rather.

No problem: the venue can ask you for your code afterwards, or contact us with your voucher code and we'll sort it.

The provider will contact you within 24 hours to book you in. If you haven't heard anything after a day, get in touch and we'll chase them.

Up to 12 a year, and one voucher per free offer – our fair use policy keeps the freebies free for everyone.

Yes – paid offers can be purchased as many times as you like.

Unused paid offers can be refunded within 14 days of purchase – no questions asked. (Started a course already? See the next question.) Tap Request refund on the voucher in My offers; the money goes back to your original payment method within 14 days and the voucher stops working straight away.

After the first 14 days, no – a course buys you a place on the programme, the venue holds that place and runs the sessions whether or not you come. Inside those 14 days the law still lets you change your mind: unused is a full refund, and if you've started we refund what you paid less the value of what you've already had. If something went wrong at the venue, tell us anyway – we'll help sort it out with them, and we may add credit if we think some is due.

In the "Got a discount code?" box at checkout – including the £5 codes you earn from referring friends.

Every purchase and its receipt lives in Payments in your account.

Use Forgot Password? on the login page and we'll email you a reset link.

Everything's under your account – personal details, email preferences and security.

Share your link from Refer a friend. Your friend must sign up through your link – that's how we connect the two of you – so if they open it on one device, they should sign up on that device. When they redeem their first offer, you both get a single-use £5 voucher code for any paid offer of £25 or more.

We'd love to have you – get in touch and the team will set you up.